Returns & Exchanges

HELIOT EMIL offers a 14-day return period from the date of delivery for all items in original, unworn condition with tags attached. Please note that certain limited-edition releases and archive sales may be subject to final sale terms.

1

Initiate Request

Access our digital returns portal using your order number and email address to select the items you wish to return or exchange.

2

Package Items

Securely place the items in their original industrial packaging, ensuring all designer tags and security seals remain intact.

3

Label and Dispatch

Affix the provided prepaid shipping label to the outside of the parcel and drop it off at your nearest authorized courier location.

4

Quality Inspection & Refund

Once received at our Copenhagen warehouse, items undergo a quality check before a refund is issued to your original payment method within 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing