Frequently Asked Questions
Support and Information for the HELIOT EMIL Community
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Orders are typically processed within 2-3 business days, and delivery times vary by destination. Please note that international orders may be subject to local customs duties and taxes.
How do I initiate a return or exchange?
You can return items within 14 days of receipt. Products must be in their original condition with all industrial hardware and tags attached. To start a return, please access our dedicated returns portal with your order number.
How can I ensure I am ordering the correct size?
Each product page features a specific size guide with detailed measurements. Our silhouettes often feature experimental cuts; we recommend checking the 'Fit' notes on the product description for specific garment behavior.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment solutions like PayPal, Apple Pay, and Klarna for flexible financing in select regions.
Are your materials sustainably sourced?
HELIOT EMIL is committed to exploring innovative and technical fabrics. We prioritize high-quality, durable materials designed for longevity, and we are continuously working to integrate more recycled and ethically produced textiles into our collections.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your shipment's progress in real-time until it reaches your address.